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  • 保安礼仪、行为举止概述和特点
  • 本站编辑:浙江500万彩票服务有限公司发布日期:2019-08-12 14:43 浏览次数:

一、 保安礼仪的概述和特点

(一)保安礼仪概述

保安礼仪 是保安员在平常的生活行为规范与待人处事的准则, 是对保安员仪表、仪容、言谈、举止、待人、接物等方面的具体规定。

保安礼仪是保安员个人品质、文化修养,思想素质等的外在表现。 它不仅衡量着保安员个人素质高低和修养高低的程度, 而且也是衡量保安队伍精神文明建设的重要标志。所以, 保安礼仪不仅代表保安员个人形象,更代表保安队伍的整体形象, 是保安服务业赢得声誉和客户信赖的基本条件,是业主对外展示的一个窗口。

(二)保安礼仪的特点

1.保安礼仪是以个人为支点。保安礼仪不光是针对保安员个人自身行为的规定,也是对保安组织行为的限定。

2.保安礼仪以自尊为原则。只有你自己看的起你自己,给自己工作的信心,不自己看低自己,才能赢得别人对自己的尊敬.360行,行行出状元。所以对保安工作有一个正确的认识。其次,要尊重别人,我们想要得到什么就要为之付出什么。互尊互敬是做人做事的基础,特别是对于保安这一行业来说。

3.保安礼仪以素质为基础。个人礼仪是一个人在公共社会活动中的外在表现,它直接反映一个人内在的品格和文化修养。

4.保安礼仪以形象为目标。保安礼仪让保安的形象更加鲜明,积极,向上,目的就是让保安在作好最重要的安全保卫工作的基础上,更好的展现作为业主第一形象岗的地位,同时更是公司良好服务的象征。

5.保安礼仪以细节为方针 ,不管是仪容仪表,还是接人待物,包括自身内务,都是保安礼仪的一部分。

二、保安员的行为举止

保安是一种半军事化的职业,所以很多要求都是参照军队。最明显的就是站,行,坐和内务等问题。保安员的行为举止,体现的是保安的精神风貌和素质修养,也是保安人员职业道德规范的具体要求。良好的举止行为,对塑造保安队伍的良好形象,赢得客户的充分信赖,展示公司形象有很重要的意义。

一站的时候。身体立正,抬头、挺胸、收腹、提臀、下颚微收、双目平视、两脚成V字型、双膝靠拢、两脚尖间距20——30CM、双手自然下垂或背后交叉。

二坐的时候:上身挺直、两肩放松、不要垂肩,晃腿,跷脚等动作,应双目平视、两脚分开(宽不过双肩)两手放于膝盖上。

三行如风:有一个良好的走路姿势,在值勤走路时,严禁勾肩搭背,不许吃东西,不能将手放在兜里。吸烟等行为更是做为一个保安应坚决杜绝的事情。

四文明用语:要作到:请不离口。在值勤与热交谈时,要态度明朗,言辞得当,不许无故大声喧哗。在表现文明礼貌的同时,给人一种不可侵犯的感觉.

First, the security protocol overview and characteristics

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(I) overview of security protocol

The security etiquette is the security guard in the ordinary life behavior standard and treat people and do things, is the security guard appearance, appearance, speech, behavior, treat people, receive and other aspects of the specific provisions.

Security etiquette is the personal quality of security guards, cultural accomplishment, ideological quality and other external performance. It not only measures the level of personal quality and accomplishment of security guards, but also measures the important symbol of the construction of spiritual civilization of security teams. Therefore, security etiquette not only represents the personal image of security guards, but also represents the overall image of the security team. It is the basic condition for the security service industry to win reputation and customer trust, and it is a window for owners to display.

(ii) characteristics of security etiquette

1. Security etiquette is a personal fulcrum. Security etiquette is not only the personal behavior of security guards, but also the restrictions on the behavior of security organizations.

2. Security etiquette is based on self-esteem. Only when you look up to yourself, give yourself the confidence to work, do not look down on yourself, to win the respect of others. So have a correct understanding of security work. Secondly, we should respect others and pay for what we want. Mutual respect is the foundation of doing things, especially for the security industry.

3. Security etiquette is based on quality. Personal etiquette is a person in public social activities in the external performance, it directly reflects a person's internal character and cultural accomplishment.

4. Security etiquette is about image. Security etiquette to make the image of security more distinct, positive, upward, the purpose is to make the security guards in the most important security work on the basis of better display as the owner of the first image of the position of the guard, but also a symbol of good service.

5. Security etiquette to the details of the policy, whether it is grooming, or receive people to treat things, including their own internal affairs, are part of the security etiquette.

Behavior of security guard

Security is a semi-militarised profession, so many of its requirements refer to the army. The most obvious problems are standing, walking, sitting and housekeeping. The behavior of the security guard reflects the spirit and quality of the security guard, as well as the specific requirements of the professional ethics of the security guard. Good behavior, to build a good image of the security team, win the full trust of customers, show the company's image is very important.

At one stop. The body stands at attention, raise head, hold out a bosom, accept abdomen, carry buttock, chin to close slightly, double eye is level at a glance, bipod becomes V type, double knee draws close to, space of two tiptoe 20 -- 30CM, both hands is natural droop or backside is crossed.

2 when sitting: upper body is erect, two shoulders are loosened, do not hang down a shoulder, shake leg, the action such as stilt foot, answer double eye level inspect, two feet are apart (wide do not pass double shoulder) two hands are put on knee.

Three lines like the wind: there is a good walking posture, when walking on duty, is strictly prohibited to hang back, do not eat, can not put his hand in his pocket. Smoking and other behavior as a security guard should be firmly put an end to things.

To do it, please don't leave your mouth. When on duty to talk to heat, to be clear, the right words, no unnecessary noise. At the same time, it gives people a sense of inviolability.